Fill out the following form for any issues related to ordering photo products from myCapture.
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Try this list of Frequently Asked Questions:
Q: What type of paper, chemicals and machines are your photographs reproduced on?
Q: Are the photos I will receive the same resolution as the images online?
Q: Will the photos I order have a Watermark on them?
Q: What is the difference between matte and glossy?
Q: How are images cropped?
Q: How are the photos processed?
Q: What type of framing and matting material do you use?
Q: Do you hold the copyrights to your images?
Q: Can I download the images?
Q: Can the photos be used commercially? (advertising, promotional materials, etc.)
Q: Why did I have to register on the website? Will I start getting spam and junk mail?
Q: How do I order?
Q: Can I phone in an order?
Q: Can I cancel or change an order once I place it?
Q: If I start an order and leave the site, how long do items stay in my shopping cart?
Q: I can't find my photo on the site. Where can I locate it?
Q: Can I have my photos shipped to another location other than my billing address?
Q: Can I return the images if I am unhappy?
Q: Are your on-line credit card transactions safe and secure?
Q: How long will it take to receive my photos?
Q: Am I able to track my shipment?
Q: I received the wrong items or I am missing items from my order.
Q: What are the shipping costs?
Q: Am I responsible for paying the shipping costs?
Q: How are the photos shipped?
Q: How are the photos and items packaged?
Q: What should I do if the artwork has been damaged during shipment?
Q: What are my payment options?
Q: What is your privacy policy?
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